![]() Your order should be ready to collect 2 hours after placing it (store opening times apply) but please wait for confirmation it's ready to collect before arriving. You will receive an email confirmation once your order is placed, then another email once it is ready to collect. If you wish to Pickup, select the option at the checkout. Please check you are able to get to the location if you wish to collect. The item(s) will be available to collect from the location where it is housed (either London or Dubai.) If you have multiple items in your order that are housed in different locations, the Pickup option won't appear. In Store PickupĪt the checkout, you may be offered the choice to collect your item(s) in store. Credit card companies may apply additional charges such as currency fees for international purchases. The cards are charged via our secure payment partners Stripe, PayPal and for the order value, plus shipping. We accept payments from all major credit cards (including American Express). Local regulations may also prohibit import of items made with exotic materials.įor further information, please check out our Terms and Conditions Payments CurrencyĪll our transactions are in GBP, any other currencies quoted on our site are for guidance only. In the rare event that we are unable to successfully deliver items due to a mismatch in live inventory, Luxury Promise will cancel the order and make a full refund. Luxury Promise makes every effort to maintain live product listings. The placement of an order does not guarantee delivery of an item. For UK shipments, we offer a Next Day service (except weekends). Items shipping to anywhere else in the world will arrive within 7-10 workings days, subject to any required customs clearance, see below.* Delivery exceptions Processing timeĪll items are shipped via our trusted partner DHL. Luxury Promise is not liable for delays in orders because of custom clearance issues at destination. Luxury Promise provides DHL with all required shipping information upon dispatch, and any additional duties or taxes will be calculated by DHL and payment will be taken at time of delivery. LEG OPENING: Measured flat across the bottom of the hem, and then doubled.All items are shipped from the UK, Dubai, USA or Singapore and may be subject to local import taxes or custom duties. INSEAM: Measured from the seam between the legs to the bottom of the cuff. SKIRTS LENGTH: Measured flat from top of the waistline to the longest part of the hem. LENGTH: Measured flat from high shoulder seam to the longest part of the hem. HIP: Measured flat across the fullest area below the waist, and then doubled. ![]() RISE: Measured from the seam between the legs to the top of the waistband. WAIST: Measured flat across the slimmest part of the natural waistline, above the navel and below the ribcage, and then doubled.īOTTOMS WAIST: Measured flat across the interior waistband, and then doubled. SLEEVE: Measured flat from nape (not including collar) to end of sleeve cuff. SHOULDER: Measured across the back, from shoulder seam to shoulder seam.īUST: Measured flat across the fullest part of the bust, right below the underarms and then doubled. If you have an item you’d like to return, please refer to our Return Policy. *Please note credit card processing times may vary After the return is accepted by BOPF, p lease allow up to five (5) business days to complete the authorization process. Please note, items must be in the same exact condition it was delivered in and all original packaging must be in tack before a refund can be processed. Once you contact BOPF, our team will coordinate the return of the item(s) back. This policy helps cover administrative costs and encourages thoughtful purchases. Cost of International returns will be borne by the buyers.Ĭustomers with frequent return orders will incur a restocking fee of AED70 per order. BOPF processes returns for local orders free of charge. Requests after the three days will not be entertained. Please contact our customer service team within three days of receiving your item to notify us of your return request. Refunds to you are for the item(s) only shipping, customs and duties will not be refunded to you. Within UAE: 2-3 business days. Shipping fee: 35 AEDīOPF accepts returns and will give full refunds on both international and local orders. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |